Privacy Policy for Ganga Game App

Last Updated: December 7, 2025

Welcome to Ganga Game App (“we,” “our,” or “us”). We are operated by GangaGame Tech. We value the trust you place in us and recognize the importance of secure transactions and information privacy. This Privacy Policy describes how we collect, use, share, protect, and process your personal information through our website https://www.gangagameapp.com/ (the “Site”) and our mobile application (the “App”).

By accessing the Site or using the App, you agree to be bound by the terms of this Privacy Policy. If you do not agree, please do not use or access our platform.

1. Information We Collect

To provide you with a secure and seamless gaming experience, we collect specific types of data:

A. Personal Information

When you register, create an account, or contact support, we may collect:

  • Identity Data: Name, date of birth (to verify you are 18+), and gender.
  • Contact Data: Mobile number, email address, and residential address.
  • KYC Documents: Government-issued ID (e.g., PAN Card, Aadhaar Card) as required by Indian law for tax deduction (TDS) and identity verification on withdrawals.

B. Financial Information

To facilitate “Add Cash” and “Withdrawal” transactions, we collect:

  • Payment Details: UPI IDs, bank account numbers, and IFSC codes.
  • Transaction History: Records of deposits, withdrawals, and game participation fees.
  • Note: We do not store your credit/debit card CVV numbers or online banking passwords. All payment transactions are processed through secure, PCI-DSS compliant third-party payment gateways.

C. Technical & Location Data

  • Device Information: Device model, operating system, unique device identifiers (IMEI/Android ID), and IP address.
  • Geolocation: Precise location data to ensure you are not accessing the App from Indian states where real-money gaming is prohibited by law (e.g., Andhra Pradesh, Telangana, Assam, Odisha, Nagaland, Sikkim).

D. Usage Information

  • Details of the games you play (Rummy, Ludo, Poker, etc.).
  • Your interaction with our “Refer and Earn” program.
  • App crashes and performance data.

2. How We Use Your Information

We use your data for the following purposes:

  • Service Delivery: To create your account, facilitate game participation, and manage your “Wallet.”
  • Transaction Processing: To process instant withdrawals and deposits securely.
  • Verification: To verify your identity and age (18+) and ensure compliance with “Fair Play” policies.
  • Legal Compliance: To deduct applicable taxes (TDS) on winnings and comply with Indian gaming laws.
  • Communication: To send you transaction alerts, OTPs for login, promotional offers, and updates.
  • Security: To detect and prevent fraud, collusion, multiple account creation, and money laundering.

3. Sharing of Information

We do not sell your personal information. We may share your data only in the following circumstances:

  • Service Providers: With third-party vendors for payment processing, KYC verification, and customer support (CRM) tools.
  • Legal Requirements: If required by law, court order, or government authority (e.g., tax authorities or law enforcement).
  • Business Transfers: In the event of a merger, acquisition, or sale of assets, user data may be transferred to the acquiring entity.

4. Data Security

We implement “World Class Security” measures to protect your data.

  • Encryption: All data in transit is encrypted using secure protocols (HTTPS/TLS).
  • Secure Storage: Your personal and financial data is stored on secure servers with restricted access.
  • Zero Fraud Guarantee: We use automated tools and manual checks to ensure fair play and prevent unauthorized access to your account.

5. Age and Region Restrictions

  • Age Limit: The App is strictly for users aged 18 years or older. If we discover that a minor has provided us with personal information, we will delete it and terminate the account immediately.
  • Restricted Territories: We do not offer our services in states where real-money gaming is banned. If our system detects you are accessing the App from a restricted jurisdiction, your access will be blocked.

6. Your Rights

  • Access and Update: You can review and update your profile information within the App settings.
  • Opt-Out: You can opt-out of promotional emails/SMS by using the “Unsubscribe” link or contacting support.
  • Account Deletion: You may request the deletion of your account by contacting our support team, subject to the retention of data required for legal and tax purposes.

Our Site may contain links to other websites or advertisers. We are not responsible for the privacy practices or content of those external sites. We encourage you to read their privacy policies.

8. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of significant changes by posting the new policy on this page with an updated “Last Updated” date.

9. Contact Us

If you have any questions, concerns, or grievances regarding this Privacy Policy or the handling of your data, please contact our 24×7 Customer Support team:

  • Email: support@gangagameapp.com (Placeholder – please replace with actual support email if different)
  • Mailing Address: GangaGame Tech, [Insert Physical Address if available, e.g., Bangalore, India]